Established in 1972, General Insurance Corporation (GIC) of India, is a leading provider of reinsurance to the direct general insurance companies in the Indian market. They have also partnered with reinsurance solutions companies in the Afro-Asian region and have started leading the reinsurance programs of several insurance companies in SAARC countries, South East Asia, Middle East and Africa.

As a reinsurer they had to record each and every document and transaction. There were tons of paper based documents which they had to be manually filed and stored in physical files in physical rooms. They also had to continuously retrieve old documents for reference – which would mean manually sifting through piles of cobweb-caught paper files piled up in dusty rooms.

It was this need to fasten the time to file, store, and retrieve any piece of enterprise document, that led to GIC to search for a technology solution and a partner who could address the challenge head-on. They finally wanted to improve their operational efficiency.

Solutions Middle East, the most trusted technology partner in Middle East demonstrated how Laserfiche’s Document Management Solution would enable them to automate their enterprise document management that would comply with their internal way of filing documents. Solutions Middle East has assisted GIC by providing integration modules to help organize documents policy wise, retrieval and associating policy information from their SAP database.

Laserfiche Document Management System deals with management (storage, indexing and retrieval) of all types of documents including images, e-mails, word processor documents, worksheets, PDF, audio, video, faxes etc. Simply put and as the name suggests, Document Management System is your electronic filing and retrieval system.

Some of the business benefits enjoyed by GIC post the deployment of Laserfiche’s DMS:

• Improved productivity and streamlined business processes

• Substantial fall in paper costs including paper, printing, postage and office supplies

• Better customer services as one can e-mail the document directly to the client, right from Laserfiche, in a matter of seconds

• Easier audits