BLOM BANK is one of the leading banks and has many established branches in Lebanon, Cyprus, Syria, UAE, and Jordan. BLOM BANK QATAR is a fully owned subsidy of BLOM BANK group.

BLOM BANK QATAR was using a legacy recording solution for their contact center. The legacy call recording solution was throwing challenges on after the other. First it was file compression and reporting and then it moved to the quality of recording.

BLOM BANK QATAR soon realized their need to migrate to a more technically advanced solution which will help them record, store, retrieve all the customer support calls in a more structured and an easy format.

Solutions Middle East, one of the elite names in technology solutions in Middle East, suggested them to deploy SpeechLog from Globitel. Speechlog is a voice Recording/Quality Monitoring Solution. Generally used by call centers or service industry to record the calls for security purposes. It also helps the call centers to do QUALITY MONITORING of their agents.

SpeechLog has the ability to record interactions between call centre agents and the customers. Not only are conventional audio phone conversations recorded, but also the agent’s desktop screen activity during any call. Seamlessly combined, SpeechLog performs synchronous playback of the audio file and Screen Captured Video providing the facility for supervisors to manage and analyze the QoS as well as to set the appropriate strategy for implementing a better call center.

With a SpeechLog, BLOM BANK QATAR now has a structured quality control with all the communication being archived, saved, and stored for future reference and security purposes.