IVR
Introduction

IVR provides automated access to information and services over the phone. It integrates a Company’s/Organization's telephone and computer system to become a voice computer that transforms the caller’s telephone into a terminal capable of directly accessing information and services.

IVR answers inquiries by prompting callers to input data onto the touch-tone keypad, looking up the record in a database and speaking back information. It can also ask the caller for information, accept the answers as they are entered on the keypad and store the information in a database. Being a voice computer, an IVR system is capable of much advanced transaction processing tasks.

Benefits

Improves customer service

Ease peak call loads

Allows 24 hour customer access to information

Allows you to handle a greater volume of calls

Increases the accuracy of information given by telephone

Eliminates hold times, busy signals, and ring-no-answer

Enhances agent productivity by handling routine and repetitive calls

Improves agent morale by freeing them to do more productive tasks

Designed Specifically for Your Company