Contact Management
Introduction

Contact Management is the fundamental base for managing customer information and is the most utilized layer to build information on the customer. Most organizations use Contact Management solutions once they decide to move away from their spreadsheets and files containing information related to customers.

Benefits

The Contact Management concept is built around the need to maintain and hold up to date customer information and benefits in the following ways:

Maintain a list of all your customers with up to date address

A Set of calendaring and task management rules to set appointments with customers

Create business fields of importance to your organization.

Print labels and other information to assist your direct mailer activities.

Send personalized announcements by fax and e-mail to your contacts database.

Easy reporting tools based on customer information